Retailers FAQs

How does iCoupon work?

How does iCoupon enable vouchers to be added to the boarding pass?

iCoupon is a central engine that integrates with the airline and retailer point of sale (POS) system. The airline issues vouchers to the passenger boarding pass barcode through iCoupon. The integration with the retailer enables them to scan the passenger boarding pass to validate and redeem those vouchers.

Can retailers go live with iCoupon before POS integration is complete?

Yes, a retailer can rent handheld scanners during POS development.

Does the barcode format need to be changed before a voucher can be issued?

No, nothing on the barcode needs altering, vouchers can be issued to any existing barcode (whether it be a paper or electronic barcode).

Can a voucher be issued to a full flight and/or an individual passenger?

iCoupon vouchers can be issued to all the passengers on a flight or an individual/group of passengers, within seconds, at the click of a button.

How do passengers know where they can spend their iCoupon vouchers?

Communication to the passenger is the responsibility of the airline. For every iCoupon enabled airport there is a URL the passenger can visit to see a list and description of available retail units. For example, www.icouponworldwide.com/airport/AMS.

If a passenger has been delayed twice (rolling disruption), for example 2hr then a further 2hr, can they receive two vouchers?

Yes, multiple vouchers can be issued to one boarding pass.

How long is the voucher valid?

The period of time for voucher validity is set by the airline.

Voucher redemption

How do passengers know where they can spend their iCoupon vouchers?

Communication to the passenger is the responsibility of the airline, however for each airport there is a URL the passenger can visit to see a list and description of iCoupon enabled retail units. For example, www.icouponworldwide.com/airport/AMS

How do passengers redeem their vouchers?

The boarding pass barcode is scanned at the retailer to validate and redeem the voucher.

Do retailers have to integrate with iCoupon?

iCoupon have both an integrated and non-integrated option – the appropriate one for you will be agreed when we meet.

Which ePOS systems does iCoupon integrate with?

iCoupon already integrates with many ePOS systems and is continually integrating with more.

Billing & Invoicing

Do retailers have to have agreements with airlines in order to use iCoupon?

No, the retailer will continue to bill the airline via the same method that they use today, unless the airline has requested an alternative process.

Does the retailer have to invoice the airline via iCoupon?

No, the iCoupon billing module creates a draft invoice, the retailer has the choice to send this invoice to the airline, or extract the information into their own invoice format.

How do you reconcile the till with the handheld scanner implementation?

As the redemption data is automatically saved in iCoupon, till reconciliation involves comparing the till inputs and the data saved in iCoupon.

Does iCoupon manage the VAT of each country?

Yes, iCoupon can present and manage the VAT in any way the airline/retailer desire. Local fiscal variations are catered for in iCoupon.

iCoupon voucher modules

Other than 'Flight Disruption', what else can iCoupon technology be used for?

iCoupon technology enables vouchers to be added to any existing, new barcode or unique identifier such as a magstripe. Therefore, iCoupon can be implemented for issuing any type of voucher, e.g. monetary, discount, bundle or promotional. In addition, staff and crew feeding modules are available, cash exchange vouchers, taxi vouchers, hotel vouchers and many other options.